FAQ
I am missing access
If you are missing access, please contact your local administrator or property owner directly. This both goes for for if you are missing access all together or are simply missing access to specific doors. This is the only way to get access as we ...
Error message when entering PIN-code
If you're getting an error message when trying to enter your PIN-code or when registering in the Accessy-app, it's most likely due to time and date settings in your phone that are not correctly set. You could get a few different error messages, but ...
Compatible mobile phones and operating systems
To be able to download and install Accessy on your mobile device, the following specifications have to be met: iPhone For iPhone iOS 13.0 or later is required. Android Accessy will run on all Android-phones running Android 8.0 or later.
How do I properly scan an Accessy-tag with my phone?
Are you having issues scanning Accessy-tags? If you have an Android: Please verify that the "NFC"-feature is on in your mobile device. The option to turn on and off the NFC is usually found in the "main menu" when swiping from the top of the screen ...
How can I view my access history?
You can view your access history in your respective access. The process is similar wether you have an iPhone or an Android-device: Go to your accesses and then click on the access for which you wish to view your history. Then click on the "three ...
Adding favorites
You can add favorites in Accessy so that you always have your most used accesses close at hand: Open up the app and simply click on "Add favorite". A list of your access will be shown. Click on the heart to make it a favorite. Your favorites will ...
Do I really need to scan? What about garages and the like?
You don't necessarily have to use the scan functionality. If you feel it is easier, you can always add an access as a favorite and have access to buttons for opening the door instead. Simply click "Add favorite". If "Ready to scan" pops up ...
I've lost my recovery code. What to do?
You can always access your recovery code again if you click ont he "Icon with the dots" on the bottom right of the app. Then go to "Settings" where you'll find your recovery code. If you are in a state where your recovery is requested and you don't ...
Apple Pay is showing instead when I scan!
If you're trying to scan without much happening other than Apple Pay showing up, this probably means that you're scanning the wrong device at the door. With Accessy in your phone, you should not scan the actual card reader. Instead, scan the small ...
I've received a text message, but there is no invite
Your invite should be visible at the very top of the first page in the app. If it doesn't, the most likely cause is that you have reset your account. When this happens, any pending invitations are deleted as well. Another reason for a missing invite ...
Lost PIN-code
If you've lost your PIN-code to Accessy you need to use your recovery code to unlock the app. This would have been presented to you when you first created your account. When you've entered the wrong PIN-code three times in a row, you will see the ...
Can I use biometric login instead of PIN-code?
If you dont want to use a PIN-code in Accessy, you can instead opt to use the biometric capabilities of your mobile device, such as fingerprint scanning or face recognition. On iPhone: Go to "More" and then "Settings". There you'll find the option to ...
Accessy keeps asking for my PIN-code
For security reasons, Accessy will prompt you for your PIN-code every now and then to make sure that "you are you". This is also a security measure in case you accidently lose your phone and you don't have any screen lock on. Please note: You have a ...
Account exists already?
If you get an error message saying that "Account exists", the previous owner of the phone numer has most likely used it for creating an Accessy account. Simply click on "Reset account" to reset and create your own, new account. You can read more here ...
Can I log out from Accessy?
Yes, you can log out even if it's not in the traditional sense of the word: On iPhone, go to "More" and then "Settings" where you will find the option to "Unregister". On Android, go to "More" and then "Unregister" Your account, inlcluding all of ...
Can I change my PIN-code?
If you absolutely feel the need to change your PIN, this can be achieved by unregistering from your account and then log in again with a fresh start. Your account, together with all your access, will remain intact when you unregister. Unregister by ...