FAQ
I'm getting an error message after the PIN-code or when registering
If you're getting an error message when trying to enter your PIN-code or when registering in the Accessy-app, it's most likely your time and date settings in your phone that is incorrect. You could get a few different error messages, but the most ...
Compatible mobile phones and operating systems
To be able to download and install Accessy on your mobile device, the following specifications have to be met: iPhone For iPhone iOS 13.0 or later is required. Android Accessy will run on all Android-phones running Android 8.0 or later.
How do I properly scan an Accessy-tag with my phone?
Are you having issues scanning Accessy-tags? If you have an Android: Please verify that the "NFC"-feature is on in your mobile device. The option to turn on and off the NFC is usually found in the "main menu" when swiping from the top of the screen ...
How can I view my access history?
You can view your access history in your respective access. The process is similar wether you have an iPhone or an Android-device: Go to your accesses and then click on the access for which you wish to view your history. Then click on the "three ...
Can I send you error messages directly from the app?
Can you send you error messages directly from the app? Yes, you can. If you take a screenshot from the mobile phone, you'll be prompted if you wish to send the screenshot to us by e-mail. Besides the screenshot, we'll also get a logg on what the app ...
Adding favorites
You can add favorites in Accessy so that you always have your most used accesses close at hand: Open up the app and simply click on "Add favorite". A list of your access will be shown. Click on the heart to make it a favorite. Your favorites will ...
Do I really need to scan? What about garages and the like?
You don't have to use scanning. If you feel it's easier, you can instead choose to open up the app to access buttons for opening doors and gates with, instead of having to scan. If you like, you can also add a door or gate as a favourite, so that it ...
I've lost my recovery code. What to do?
You can always access your recovery code again if you click ont he "Icon with the dots" on the bottom right of the app. Then go to "Settings" where you'll find your recovery code. If you are in a state where your recovery is requested and you don't ...
Apple Pay is showing instead when I scan!
If you're trying to scan without much happening other than Apple Pay showing up, this probably means that you're scanning the wrong device at the door. With Accessy in your phone, you should not scan the actual card reader. Instead, scan the small ...
The app sometimes freezes or does nothing
If you experience that the Accessy app freezes or just seem to be loading, it would be worth checking your internet connectivity. Please check both the WiFi as well as your mobile internet. Accessy is completely dependant on a connection to the ...
I've received in invite through a text message. Why?
Somebody wants you to be a member of their organization. Accessy is a service for managing access to doors, rooms and connected devices that require you to be a member to use. By accepting an invitation, you'll be a member of that organization with ...
I've received a text message, but there is no invite
Please check if there is an invite under "Invitations". If you find that there are "No invitations", then this probably means that you've reset your account during registration. When an account is reset, all pending invitations are also reset and ...
Lost PIN-code
If you've lost your PIN-code to Accessy you need to use your recovery code to unlock the app. This would have been presented to you when you first created your account. When you've entered the wrong PIN-code three times in a row, you will see the ...
How do I leave an organization?
Go to "More" and then "My organizations". Select the organization you want to leave and then click "Leave organization". NOTE: If you leave an organisation, you will also lose all your access assigned to you by this organization.
Can I use biometric login instead of PIN-code?
If you dont want to use a PIN-code in Accessy, you can instead opt to use the biometric capabilities of your mobile device, such as fingerprint scanning or face recognition. On iPhone: Go to "More" and then "Settings". There you'll find the option to ...
What happens if I change my mobile phone?
If you change your mobile phone, but keep your "old" SIM card and phonenumber, you only have to reinstall the application and then log in with your existing account.
What happens if I change my phone number?
If you change your phone number, you will need to reset your Accessy account and thereby re-apply for all your previous access and memberships.
Can I switch between two different mobile phones?
Yes, you can. As long as you have been able to log in succesfully on each respective phone, you can then switch between them interchangeably. The SIM card does not need to be inserted in the phone you wish to use, provided it still has internet ...
Accessy keeps asking for my PIN-code
For security reasons, Accessy will prompt you for your PIN-code every now and then to make sure that "you are you". This is also a security measure in case you accidently lose your phone. Please note: You have a maximum of 3 tries to provide the ...
How come all access is lost with an account reset?
If you were to cancel your phone subscription, your old number will be made available for others after a while. This could potentially mean that future users of your old number could gain your Accessy memberships including your access. For this ...
Account exists already?
If you get an error message saying that "Account exists", someone has most likely used the phone number already for creating an Accessy account. This is probably due to: This someone has cancelled their subscription, whereby the phone number has been ...
Can I log out from Accessy?
Yes, you can log out even if it's not in the traditional sense of the word: On iPhone, go to "More" and then "Settings" where you will find the option to "Unregister". On Android, go to "More" and then "Unregister" Your account, inlcluding all of ...
Do my phone need internet connection?
Yes, your mobile phone does need internet connection for Accessy to work. For this reason, the app can sometimes act up a bit if you're on the edge of a WiFi-network where your phone might keep switching between WiFi and your mobile network.
Can I change my PIN-code?
If you absolutely feel the need to change your PIN, this can be achieved by unregistering from your account and then log in again with a fresh start. Your account, together with all your access, will remain intact when you unregister. Unregister by ...