Compatible mobile phones and operating systems

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• Reinstall or new mobile phone

  If you have reinstalled the Accessy-app or switched phone, you can easily get started with Accessy again by logging in to your existing Accessy-account. You do need your recovery code! If you havent reinstalled already, you will find the code in the ...

• Can I switch between two different mobile phones?

  Yes, you can. As long as you have been able to log in succesfully on each respective phone, you can then switch between them interchangeably. The SIM card does not need to be inserted in the phone you wish to use, provided it still has internet ...

• What happens if I change my mobile phone?

  If you change your mobile phone, but keep your "old" SIM card and phonenumber, you only have to reinstall the application and then log in with your existing account.

• Can I send you error messages directly from the app?

  Can you send you error messages directly from the app? Yes, you can. If you take a screenshot from the mobile phone, you'll be prompted if you wish to send the screenshot to us by e-mail. Besides the screenshot, we'll also get a logg on what the app ...

• How do I properly scan an Accessy-tag with my phone?

  Are you having issues scanning Accessy-tags? If you have an Android: Please verify that the "NFC"-feature is on in your mobile device. The option to turn on and off the NFC is usually found in the "main menu" when swiping from the top of the screen ...