Error message when entering PIN-code

If you're getting an error message when trying to enter your PIN-code or when registering in the Accessy-app, it's most likely due to time and date settings in your phone that are not correctly set. You could get a few different error messages, but the most common are:

- "Invalid credentials"

- "Mobile device not found when logging in"
- "Någonting gick fel" / "Something went wrong"

- "Certificate error"

Please adjust your mobile phone settings as per below. If this still doesn't solve the issue, you unfortunately have to reset your account. It is however a pretty straight forward process. Please see this guide: Reset account

Time and date settings on Android:

Make sure that "Automatic date and time" is on. You'll find this setting under Settings -> General Management -> Date and time. If the settings are already set to "Automatic", please set it to OFF and then ON again and then restart your phone.

Time and date settings on iPhone:

Make sure that "Set automatically" is set to ON. You will find this setting under Settings - > General -> Date & Time. If this setting is already set to ON, turn it OFF and then ON again and then restart your mobile device.

Error message when entering PIN-code

Error message when entering PIN-code

Time and date settings on iPhone:Make sure that "Set automatically" is set to ON. You will find this setting under Settings - > General -> Date & Time. If this setting is already set to ON, turn it OFF and then ON again and then restart your mobile device.

Time and date settings on iPhone:

Make sure that "Set automatically" is set to ON. You will find this setting under Settings - > General -> Date & Time. If this setting is already set to ON, turn it OFF and then ON again and then restart your mobile device.