I have a new mobile phone. What do I do with Accessy?

I have a new mobile phone. What do I do with Accessy?

Your user account is linked to your mobile number. If you have a new phone but the same mobile number, you can log in to the Accessy app again on your new phone. This assumes that you have saved your recovery code.

Do the following:

  • Download the Accessy app again from the App Store / Google Play.

  • Start the app and click the “Already have an account” button at the bottom.

  • First enter your mobile number and then the activation code that will be sent via SMS.

  • You should now see “The account already exists” and be given two options. It may be worth first trying to click “Use recovery code.” With a bit of luck, you may have it saved in your iCloud / Google Drive. Otherwise, enter it manually. If you no longer have the code anywhere, the only option is to reset your account and start from the beginning. In that case, restart the process and instead choose the “Reset account” option and follow the instructions on the screen.

  • If the recovery code is available, you should now be back on track with maintained access. If not, and you had to do a reset, please contact your administrator to receive an invitation and access again.

    • Related Articles

    • How do I properly scan an Accessy-tag with my phone?

      Are you having issues scanning Accessy-tags? If you have an Android: Please verify that the "NFC"-feature is on in your mobile device. The option to turn on and off the NFC is usually found in the "main menu" when swiping from the top of the screen ...

    • Get started with the Accessy app!

      Download the Accessy app Start by downloading the app. You can find it in the App Store (iPhone) and Google Play (Android). Simply search for “Accessy.” Direct link to the App Store: https://apps.apple.com/se/app/accessy/id1478132190 Direct link to ...

    • Compatible mobile phones and operating systems

      To be able to download and install Accessy on your mobile device, the following specifications have to be met: iPhone For iPhone iOS 13.0 or later is required. Android Accessy will run on all Android-phones running Android 8.0 or later.

    • Accessy keeps asking for my PIN-code

      For security reasons, Accessy will prompt you for your PIN-code every now and then to make sure that "you are you". This is also a security measure in case you accidently lose your phone and you don't have any screen lock on. Please note: You have a ...

    • Account exists already?

      If you get an error message saying that "Account exists", the previous owner of the phone numer has most likely used it for creating an Accessy account. Simply click on "Reset account" to reset and create your own, new account. You can read more here ...