I've received a text message, but there is no invite
Please check if there is an invite under "Invitations". If you find that there are "No invitations", then this probably means that you've reset your account during registration. When an account is reset, all pending invitations are also reset and you'll have to ask the organization administrator to send you a new invitation.
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I've received in invite through a text message. Why?
Somebody wants you to be a member of their organization. Accessy is a service for managing access to doors, rooms and connected devices that require you to be a member to use. By accepting an invitation, you'll be a member of that organization with ...
I'm getting an error message after the PIN-code or when registering
If you're getting an error message when trying to enter your PIN-code or when registering in the Accessy-app, it's most likely your time and date settings in your phone that is incorrect. You could get a few different error messages, but the most ...
Account exists already?
If you get an error message saying that "Account exists", someone has most likely used the phone number already for creating an Accessy account. This is probably due to: This someone has cancelled their subscription, whereby the phone number has been ...
Reinstall or new mobile phone
If you have reinstalled the Accessy-app or switched phone, you can easily get started with Accessy again by logging in to your existing Accessy-account. You do need your recovery code! If you havent reinstalled already, you will find the code in the ...
Reset account
If you've lost your recovery code you need to reset your account, including access and memberships. The process is similar, regardless if you're using an iPhone or an Android device: When you start up the Accessy-app and view the starting screen, do ...