I've received a text message, but there is no invite
Your invite should be visible at the very top of the first page in the app. If it doesn't, the most likely cause is that you have reset your account. When this happens, any pending invitations are deleted as well.
Another reason for a missing invite is that the administrator, for whatever reason, have chosen to delete the invitation. Please contact this person directly if you think this might be the case. Accessy can't see why or when an invited was withdrawn.
Naturally, the administrator can send you a new invite if needed.
Related Articles
Invite users (with the app)
To be able to invite and manage users in a subscription, you need to have the administrator area “Subscription.” To be able to assign access to users, you also need the area “Delegation.” Here, we assume that there are already suitable so-called ...
Invite users (with the web portal)
To be able to invite and manage users in a subscription, you need to have the administrator area “Subscription.” To be able to assign access to users, you also need the area “Delegation.” Here, we assume that there are already suitable so-called ...
Error message when entering PIN-code
If you're getting an error message when trying to enter your PIN-code or when registering in the Accessy-app, it's most likely due to time and date settings in your phone that are not correctly set. You could get a few different error messages, but ...
Reset account
In order to reset your account, follow these steps - delete and then download and reinstall the app from App Store / Google Play. This way, you make sure that you also have the latest version. - pretend that you're a new user and fill out your your ...
How do I remove access from myself?
If you want to remove all your accesses, the best method is to completely reset your account. Follow the instructions for resetting here: Reset account If you have accesses from multiple organizations / property owners, and you specifically want to ...