What happens if I change my phone number?

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• What happens if I change my mobile phone?

  If you change your mobile phone, but keep your "old" SIM card and phonenumber, you only have to reinstall the application and then log in with your existing account.

• Can I change my PIN-code?

  If you absolutely feel the need to change your PIN, this can be achieved by unregistering from your account and then log in again with a fresh start. Your account, together with all your access, will remain intact when you unregister. Unregister by ...

• Reinstall or new mobile phone

  If you have reinstalled the Accessy-app or switched phone, you can easily get started with Accessy again by logging in to your existing Accessy-account. You do need your recovery code! If you havent reinstalled already, you will find the code in the ...

• Do my phone need internet connection?

  Yes, your mobile phone does need internet connection for Accessy to work. For this reason, the app can sometimes act up a bit if you're on the edge of a WiFi-network where your phone might keep switching between WiFi and your mobile network.

• How do I properly scan an Accessy-tag with my phone?

  Are you having issues scanning Accessy-tags? If you have an Android: Please verify that the "NFC"-feature is on in your mobile device. The option to turn on and off the NFC is usually found in the "main menu" when swiping from the top of the screen ...