Do my phone need internet connection?
Yes, your mobile phone does need internet connection for Accessy to work.
For this reason, the app can sometimes act up a bit if you're on the edge of a WiFi-network where your phone might keep switching between WiFi and your mobile network.
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Reinstall or new mobile phone
If you have reinstalled the Accessy-app or switched phone, you can easily get started with Accessy again by logging in to your existing Accessy-account. You do need your recovery code! If you havent reinstalled already, you will find the code in the ...
What happens if I change my mobile phone?
If you change your mobile phone, but keep your "old" SIM card and phonenumber, you only have to reinstall the application and then log in with your existing account.
How do I properly scan an Accessy-tag with my phone?
Are you having issues scanning Accessy-tags? If you have an Android: Please verify that the "NFC"-feature is on in your mobile device. The option to turn on and off the NFC is usually found in the "main menu" when swiping from the top of the screen ...
The app sometimes freezes or does nothing
If you experience that the Accessy app freezes or just seem to be loading, it would be worth checking your internet connectivity. Please check both the WiFi as well as your mobile internet. Accessy is completely dependant on a connection to the ...
Can I switch between two different mobile phones?
Yes, you can. As long as you have been able to log in succesfully on each respective phone, you can then switch between them interchangeably. The SIM card does not need to be inserted in the phone you wish to use, provided it still has internet ...