Remove user account and details

Remove user account and details

Accessy

To remove your user account and details with Accessy, please take the following steps:

Step 1:

In the app, go to "More" and then click the bottom right icon. From there, click on "My subscriptions and swipe each of your subscriptions to the left. This will show a red garbage bin icon. Click on the garbage bins until you have left all of your subscriptions:


Step 2:


Go back and click "Settings" and then simply click "Unregister":



Note:

Due to legal reasons and traceability, the phone number will be kept in our systems and data logs. You may still log back into the app using your recovery code with the same phone number. No access however is retained provided you have completed "Step 1" above and left all your subscriptions.

If in any doubt, please simply e-mail us at secondlinesupport@accessy.se and ask us to remove your account and details.




    • Related Articles

    • Reset account

      In order to reset your account, follow these steps - delete and then download and reinstall the app from App Store / Google Play. This way, you make sure that you also have the latest version. - pretend that you're a new user and fill out your your ...

    • How do I remove access from myself?

      If you want to remove all your accesses, the best method is to completely reset your account. Follow the instructions for resetting here: Reset account If you have accesses from multiple organizations / property owners, and you specifically want to ...

    • Account exists already?

      If you get an error message saying that "Account exists", the previous owner of the phone numer has most likely used it for creating an Accessy account. Simply click on "Reset account" to reset and create your own, new account. You can read more here ...

    • I have a new mobile phone. What do I do with Accessy?

      Your user account is linked to your mobile number. If you have a new phone but the same mobile number, you can log in to the Accessy app again on your new phone. This assumes that you have saved your recovery code. Do the following: Download the ...

    • Get started with the Accessy app!

      Download the Accessy app Start by downloading the app. You can find it in the App Store (iPhone) and Google Play (Android). Simply search for “Accessy.” Direct link to the App Store: https://apps.apple.com/se/app/accessy/id1478132190 Direct link to ...