How come all access is lost with an account reset?
If you were to cancel your phone subscription, your old number will be made available for others after a while. This could potentially mean that future users of your old number could gain your Accessy memberships including your access.
For this reason, we have to reset your account if you can not provide the recovery code.
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Reset account
If you've lost your recovery code you need to reset your account, including access and memberships. The process is similar, regardless if you're using an iPhone or an Android device: When you start up the Accessy-app and view the starting screen, do ...
Lost PIN-code
If you've lost your PIN-code to Accessy you need to use your recovery code to unlock the app. This would have been presented to you when you first created your account. When you've entered the wrong PIN-code three times in a row, you will see the ...
I've lost my recovery code. What to do?
You can always access your recovery code again if you click ont he "Icon with the dots" on the bottom right of the app. Then go to "Settings" where you'll find your recovery code. If you are in a state where your recovery is requested and you don't ...
How do I remove access from my account?
Some access will need to be removed by the organization administrator while others you yourself, as a regular user, can remove. You can easily see this if the access has a small bin next to it. Click on the access you wish to remove - either from the ...
Account exists already?
If you get an error message saying that "Account exists", someone has most likely used the phone number already for creating an Accessy account. This is probably due to: This someone has cancelled their subscription, whereby the phone number has been ...