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I am missing access
If you are missing access, please contact your local administrator or property owner directly. This both goes for for if you are missing access all together or are simply missing access to specific doors. This is the only way to get access as we ...Remove user account and details
Accessy To remove your user account and details with Accessy, please take the following steps: Step 1: In the app, go to "More" and then click the bottom right icon. From there, click on "My subscriptions and swipe each of your subscriptions to the ...Error message when entering PIN-code
If you're getting an error message when trying to enter your PIN-code or when registering in the Accessy-app, it's most likely due to time and date settings in your phone that are not correctly set. You could get a few different error messages, but ...Compatible mobile phones and operating systems
To be able to download and install Accessy on your mobile device, the following specifications have to be met: iPhone For iPhone iOS 13.0 or later is required. Android Accessy will run on all Android-phones running Android 8.0 or later.How can I check how long my access is valid?
Click on the access you wish check - either from the front favorite page or from the list of access on the "Home"-page. Next, click on the row that says "Active permissions" with a small right-pointing arrow. Here you'll be able to see a few details ...
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API and technical documentation
Attached you'll find the OpenAPI specification. For further reading, please visit our full API-reference documentation here. Organization administrators can create API-keys through the regular Accessy-dashboard. If you feel like you're missing ...Can I change my PIN-code?
If you absolutely feel the need to change your PIN, this can be achieved by unregistering from your account and then log in again with a fresh start. Your account, together with all your access, will remain intact when you unregister. Unregister by ...Can I log out from Accessy?
Yes, you can log out even if it's not in the traditional sense of the word: On iPhone, go to "More" and then "Settings" where you will find the option to "Unregister". On Android, go to "More" and then "Unregister" Your account, inlcluding all of ...Account exists already?
If you get an error message saying that "Account exists", the previous owner of the phone numer has most likely used it for creating an Accessy account. Simply click on "Reset account" to reset and create your own, new account. You can read more here ...Accessy keeps asking for my PIN-code
For security reasons, Accessy will prompt you for your PIN-code every now and then to make sure that "you are you". This is also a security measure in case you accidently lose your phone and you don't have any screen lock on. Please note: You have a ...
Contact information
Unable to find the answer you are looking for? You can contact us at:
E-mail: support@accessy.se
Phone: 0774 - 100 555